Last updated: 01/11/2025
Starlight Cinema (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information when you visit our website or interact with our services.
1. Information We Collect
We collect information in the following ways:
a. Information you provide directly
When you fill out a contact form, sign up for updates, or make an enquiry, we may collect your name, email address, phone number, and any other details you provide. Form submissions are securely stored in our website database for a reasonable period of time to help us manage enquiries and customer service.
b. Information collected automatically
We use Google Analytics to collect non-identifiable information about how visitors use our website (such as pages visited, time on site, and browser type). This helps us understand and improve our services. Google reCAPTCHA is used to protect our forms from spam and abuse. This service may collect certain technical data such as IP address or user behaviour for security purposes. Cloudflare provides website security and performance services, which may process limited technical data (like IP addresses) to detect and prevent malicious activity.
c. Information collected through bookings
When you purchase tickets through our Veezi booking system, we collect customer information such as name, email address, and payment details. Booking information is securely processed and stored by Veezi for a reasonable period to manage reservations, payments, and customer records.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Process and manage bookings
- Improve our website, services, and user experience
- Communicate updates, promotions, and relevant marketing (if you’ve opted in)
- Maintain website security and prevent fraudulent activity
- We will never sell your personal information to third parties.
3. How We Store and Protect Your Data
We store information on secure servers and take reasonable steps to protect it from loss, misuse, or unauthorised access. Form and booking data are retained only as long as reasonably necessary for the purpose collected. Some data may be processed by third-party service providers (such as Google, Veezi, and Cloudflare) under their own privacy and security policies.
4. Cookies
Our website uses cookies to improve functionality and analyse visitor behaviour. You can disable cookies in your browser settings, but this may affect certain features of the site.
5. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to request access to and correction of your personal information. To make a request, please contact us using the details below.
6. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact: [email protected]